Comprehensive glossary of garage management terms, automotive software concepts, and industry terminology. Learn the language of modern workshop operations.
The process of organizing and tracking service bays in a garage, including availability, capacity planning, and technician assignments.
An electronic version of traditional paper job cards that tracks vehicle service details, parts used, labor hours, and job progress in real-time.
The predicted net profit attributed to the entire future relationship with a customer, helping garages understand long-term customer worth.
The percentage of scheduled appointments where customers fail to arrive, typically measured as (missed appointments / total appointments) × 100.
A garage professional who acts as the primary point of contact between customers and technicians, explaining services and managing customer expectations.
A measure of how efficiently technicians complete their work, often calculated as billable hours divided by total hours worked.
The systematic control of spare parts and supplies, including ordering, storage, tracking, and stock level optimization.
An embeddable web component that allows customers to schedule appointments directly from a garage's website or social media pages.
Total income generated from automotive repair and maintenance services, excluding parts sales and other revenue streams.
A comprehensive vehicle check performed by technicians to identify potential issues and recommend additional services to customers.
Integrated software that manages all aspects of garage operations including scheduling, inventory, customer relations, and financial reporting.
The process of coordinating and managing customer service appointments, including time slots, technician availability, and resource allocation.
All forms of interaction between the garage and customers, including appointment confirmations, service updates, and follow-up communications.
The analysis of financial data to understand revenue patterns, identify trends, and make data-driven business decisions.
Scheduled maintenance services designed to prevent vehicle problems before they occur, often based on time or mileage intervals.
A document that authorizes and tracks the repair work to be performed on a vehicle, including parts, labor, and customer approvals.
Processes and procedures to ensure that all completed work meets quality standards before vehicles are returned to customers.
A centralized repository of customer information including contact details, vehicle history, service preferences, and communication logs.
The process of calculating and presenting the expected cost and time required for vehicle repairs or maintenance services.
A measure of how well a garage utilizes its resources (time, space, equipment, staff) to generate revenue and serve customers.
